Privacy Policy

1. Definitions

Legislation on the Processing of Personal Data is taken to mean (i) EU Data Protection Directive (Directive 95/46/EC) of 25 October 1995 or any other implementing or related national legislation, (ii) EU Privacy and Electronic Communications Directive (Directive 2002/58/EC) of 12 July 2002 or any implementing or related national legislation, (iii) Commission Regulation (EU) 611/2013 of 24 June 2013 on the measures applicable to the notification of personal data breaches under Privacy and Electronic Communications Directive 2002/58/EC of the European Parliament and of the Council, (iv) Commission Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC as of 25 May 2018, and (vi) any other applicable legislation, present or future, with regard to or having an impact on privacy and the processing of personal data.

2. Identity and contact details of the controller

2.1. The protection of your privacy and personal data is one of Our top priorities. This Privacy Policy describes how we process your personal data on Our website and for the purposes of direct marketing.

2.2. Recupel VZW (“We” or “Us”, or “Our”) is a Belgian company with its registered office at Excelsiorlaan 91, 1930 Zaventem and registered with the Crossroads Bank for Enterprises under the number 0473.923.093. Our contact details are published on Our website

2.3. We fit the definition of ‘quality controller’ as included in the Legislation on the Processing of Personal Data, as regards the processing of your personal data for the purposes stated in this Privacy Policy.

3. Personal data

The following personal data will be processed:
Your contact information (name, address, e-mail address, telephone number, browser data, conversation history, etc.) .

4. Purposes of the processing

4.1. Your personal data will be processed for the following purposes:
- To answer questions you have submitted via the online contact form or e-mail;
- Sending information on Our services.
The purposes of the processing of personal data through cookies are described later in this Privacy and Cookie Policy.

4.2. You will be informed in advance if We intend to process your personal data for purposes other than those listed in this Privacy Policy.

5. Legal grounds

You will be asked to consent to the legitimate processing of your personal data for the above-mentioned purposes. Ticking the box “I AGREE” or any similar solution that is implemented implies your acceptance. You have the right at all times to withdraw your consent. This withdrawal will not affect the lawfulness of any processing of personal data carried out before your consent was withdrawn.

6. Receivers of personal data

6.1. We are entitled to share your personal data with Our affiliated companies, suppliers and partners solely for the purposes listed under article 4 of this Privacy Policy, etc.

6.2. We are entitled to share your personal data with third parties who perform services for Us, including but not limited to IT service providers.

6.3. We are also entitled to share your personal data with third parties if required by law or court order. .

6.4. In case of a partial or complete reorganisation of Our company we are also entitled to share your personal data with (non-)affiliated third parties.

7. Transmission of personal data

We will only process your Personal Data within the European Economic Area.

8. Retention period

Your personal data will be stored (i) as long as you or your business continue to use Our services, (ii) as long as necessary to fulfil the above-mentioned purposes, or (iii) as long as storage of your personal data is required by law. In any case your personal data will be removed two (2) years after the expiry of the above-mentioned periods.

9. Your rights

9.1. In accordance with the stipulations of the Legislation on the Processing of Personal Data you have the right (a) to obtain access to, rectify or erase your personal data, (b) to obtain restriction of the processing of your personal data or object to the processing of your personal data, (c) to obtain your personal data in a structured, common and machine-readable format and (d) to lodge a complaint with the supervisory authority (the Belgian Privacy Commission,

9.2. The rights listed above can be exercised by using our contact form or via a similar technical solution that is implemented on the website.

10. Modifications to this privacy policy

We reserve the right to adjust this Privacy Policy at any given time. All modifications to this Privacy Policy will be announced and you will be asked for your consent pursuant to the stipulations of article 5.1 of this Privacy Policy if said modifications alter the purpose of the processing.

11. Chatbot

Recupel is not liable for damages resulting from incomplete or incorrect information distributed by the Chatbot. If you wish to obtain certainty about your questions, please contact Recupel through the contact form.

12. Cookies

12.1. Our website uses cookies. Cookies are small data or text files that are installed on your computer or mobile device when you visit a website or use a mobile application. Cookies contain a unique code that makes it possible to recognise your browser during your visit to the online service or when you visit the website again at a later time. Cookies can be installed by the server of the website or application you are visiting but also by servers of third parties who may or may not collaborate with Our website.

12.2. We use cookies to improve and analyse your website experience and to ensure the proper functioning of the website. In addition We also use cookies to display personalised content and ads. However, for the latter We do need your consent. You can give your consent by clicking on “I ACCEPT THE USE OF COOKIES”. These cookies will not be used unless you have given your consent.

12.3. The website uses the following types of cookies for the aforementioned purposes and during the indicated retention period:

Cookie typePurposeRetention period
LanguageThis cookie stores language settings./
Google AnalyticsThis Google Analytics cookie registers (anonymous)
data on your visit to the site with a view to
compiling statistical data and improving user-friendliness.

Recupel uses Google AdWords and Facebook retargeting
tags to conduct remarketing campaigns. Visitors of Recupel.
be may receive marketing messages following their visit
via Google AdWords and Facebook.
Recupel uses Google AdWords to measure the
effectiveness of its marketing campaigns.
26 months
HotjarRecupel collects data to organise targeted communication via Hotjar.12 months